Refund policy

At Sprint Sole Wear, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with our simple return and refund process.

Returns

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include original packaging, tags, and accessories (if applicable).
Proof of purchase or order confirmation is required.

No restocking fees will be charged for approved returns.

How to Request a Return

To request a return, please contact our customer support team by email:

Email: support@sprintsolewear.shop

Please include the following information:

Order number
Customer name
Reason for return
Photos of the item (if damaged, defective, or incorrect)

Our team will review your request and provide the return instructions.

Return Method

All approved returns must be sent by mail to the return address provided by our support team.

Customers are responsible for:

Return shipping costs
Return shipping labels

unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning your order.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval status.

If approved:

Your refund will be processed to your original payment method.
Refunds will be completed within 10 business days after approval.
Refunds will be issued in GBP (British Pounds).

Please note that your bank or payment provider may require additional time to display the refund in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide photos of the issue so our team can review and assist you.

We may offer:

Replacement item
Refund
Store credit

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Cancellation requests cannot be guaranteed once your order has been processed or shipped.

Non-Returnable Items

Some items may not be eligible for return, including:

Items that have been used, washed, or damaged after delivery
Products without original packaging (where required)
Clearance or final sale items (if applicable)

Contact Information

Trade Name: Sprint Sole Wear

Phone: +44 7949 680858